Privacy Policy
Effective Date: 2026
At Heal patient care,we are committed to protecting your personal information and ensuring a safe and secure experience when you use our services or visit our website. This Privacy Policy explains how we collect, use, store, and protect your data
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Phone number
Email address
Address or location
Patient-related details shared for service purposes
b. Service-Related Information
Care requirements
Medical condition or patient needs (only if voluntarily shared)
Booking details
Communication preferences
c. Technical Information
When you visit our website, we may collect:
IP address
Browser type
Device information
Cookies and usage data
2. How We Use Your Information
We use your information to:
Provide our home healthcare, caregiver, nursing, and support services
Contact you regarding your bookings, inquiries, or required details
Improve our service quality and website performance
Send service updates, reminders, or essential notifications
Maintain compliance with legal or regulatory obligations
We do not sell or share your personal data with third parties for marketing purposes.
3. Sharing of Information
We may share your information only with:
Our verified caregivers, nurses, or staff involved in delivering services
Third-party partners (such as payment gateways or communication tools) only when required
Government or legal authorities, if mandated by law
All shared information is handled with strict confidentiality.
4. Data Protection & Security
We implement secure administrative and technical measures to protect your data from:
Loss
Unauthorized access
Misuse
Disclosure
However, no online transmission is 100% secure. We take all reasonable steps to safeguard your information.
5. Cookies & Tracking Technologies
Our website may use cookies to:
Enhance user experience
Track website performance
Provide personalized content
You may choose to disable cookies from your browser settings.
6. Your Rights
You have the right to:
Access the personal data we hold about you
Request updates or corrections
Request deletion of your information (unless legally required to retain it)
Withdraw consent for communication at any time
To make any request, contact us using the details below.
7. Data Retention
We retain your information only for as long as necessary to:
Provide services
Maintain legal records
Improve our quality and customer support
8. Third-Party Links
Our website may contain links to other websites.
We are not responsible for the privacy practices or content of those websites.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Effective Date.”
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: healpatientcare@gmail.com
Website: healpatientcare.in
Phone:- 9653634404
Terms & Conditions
Last Updated: 2025
Welcome to Seva Healthcare (“we,” “our,” or “us”).
By accessing our website or using our home healthcare services, you agree to comply with the following Terms & Conditions. Please read them carefully.
1. Acceptance of Terms
By using our website, booking services, or interacting with our caregivers/nurses, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree, please discontinue using our services.
2. Services Provided
Seva Healthcare provides:
Caregiver & attendant services
Nursing services
Elder care
Mother & Child care
Post-surgery and recovery care
ICU setup & equipment rental
Healthcare training programs
All services are subject to availability, verification, and service-area limitations.
3. Booking & Payment
Service bookings can be made through phone, WhatsApp, website form, or in person.
Charges may vary based on service type, patient condition, duration, and location.
Payment must be made in full and on time, as per the agreed service plan.
Advance payments (if applicable) are non-refundable unless otherwise stated.
Additional hours or tasks beyond the agreed service will incur extra charges.
4. Caregiver / Nurse Allocation
We assign caregivers or nurses based on availability and patient requirements.
A replacement may be provided upon request, subject to availability.
Staff cannot be hired directly without informing Seva Healthcare.
Any attempt to employ our staff privately will result in legal action and penalty.
5. Patient Responsibilities
To ensure safe care, the client/patient must:
Provide accurate medical details and instructions
Inform us of any special needs, risks, or behavioural concerns
Ensure a safe and hygienic environment for the caregiver or nurse
Not force the caregiver/nurse to perform tasks outside their job role
6. Caregiver/Nurse Limitations
Our staff cannot perform the following:
Medical procedures they are not certified for
Handling cash, property, or valuables
Lifting extremely heavy objects
Performing deep cleaning or housekeeping beyond basic cleanliness
Staying alone with violent or unsafe patients
Their safety is equally important.
7. Liability & Disclaimer
While we strive for high-quality care:
Seva Healthcare is not liable for any unforeseeable medical emergencies, complications, or outcomes beyond our control.
We do not guarantee recovery or improvement of health conditions.
We are not responsible for losses or damages arising from misinformation provided by the client.
Our responsibility is limited to providing trained staff and professional care.
8. Replacement & Termination
If a caregiver/nurse is not suitable, a replacement may be arranged.
We reserve the right to refuse or terminate services if:
The environment is unsafe
Staff is mistreated
Payment terms are violated
False information is provided
9. Refunds & Cancellations
Refunds, if applicable, are subject to our Refund Policy (can be created separately).
Short-notice cancellations may incur charges.
10. Privacy & Data Protection
We respect your privacy.
Any personal or medical information shared with us is handled in accordance with our Privacy Policy.
11. Modifications to Terms
Seva Healthcare may update these Terms & Conditions at any time.
Continued use of our services means you accept the updated terms.
12. Contact Information
For queries related to these Terms & Conditions, contact us:
Phone: 9653634404
Email: healpatientcare@gmail.com